This meeting will be offered as a Virtual Event only. After you complete your registration here, you will be given a link to register on Zoom, and will then receive meeting access information.
1 SHRM Certification Credit!
1 General HRCI Credit!
Conflicts. They happen every minute of every day. That is why leaders MUST be prepared to address and resolve conflicts if they ever hope to successfully direct an organization and its employees.
But EXACTLY HOW do you address and resolve a conflict? Why is there no such thing as a PERSONALITY CONFLICT? What are “EPR” SKILLS? Why is EMOTIONAL INTELLIGENCE CRITICAL in addressing and resolving conflict? Why do most people use a “RETREATING” or “ATTACKING” Communication Style and DESTROY their most important relationships? Why are “NICE” people really EVIL? How can you use the DIAGNOSTIC DIAGRAM to DIAGNOSE and RESOLVE EVERY CONFLICT ISSUE? What is the “NEUROLOGY OF EMOTIONS” and why do we humans react the way we do? How does conflict build TRUST?
Join Scott as he presents his new best-selling book from SHRM, “Solve Employee Problems Before They Start: Resolving Conflict In The Real World.” Scott will show you how to ADDRESS and RESOLVE CONFLICTS in his own practical and entertaining style. Scott will not only outline these processes for you, but he will tell you how to use this information IMMEDIATELY! Scott’s revolutionary VERBAL JEET System will literally change the way you live your life!
- How to use Scott’s EPR (Empathic Listening, Parroting & “Rewards”) Skills to resolve any conflict.
- How to define, develop and use your EMOTIONAL INTELLIGENCE to properly address conflict.
- How to better control our natural and primal instincts of “FIGHT OR FLIGHT,” which will only destroy our relationships.
- Why the only time you ever build TRUST with another person is when you are in CONFLICT.
Scott Warrick, JD, MLHR, CEQC, SHRM-SCP (www.scottwarrick.com) is a practicing Employment Law Attorney, a Human Resource Professional and a Nationally Certified Emotional Quotient Counselor with almost 40 years of experience. Scott uses his unique background get organizations where they want to go, which includes coaching and training managers and employees in his own practical and entertaining style. Scott’s goal is NOT to win lawsuits. Instead, Scott’s goal is to PREVENT THEM while improving EMPLOYEE MORALE. Scott Trains Managers & Employees ON-SITE in over 50 topics and customizes them for each client. Scott’s book, “Solve Employee Problems Before They Start: Resolving Conflict in the Real World” is a SHRM best seller and was #1 for New Releases on Amazon for Conflict Resolution books! Scott has been named one of Business First’s 20 People To Know In HR, CEO Magazine’s 2008 Human Resources “Superstar.” Scott has also received the Human Resource Association of Central Ohio’s Linda Kerns Award for Outstanding Creativity in the Field of HR Management and the Ohio State Human Resource Council’s David Prize for Creativity in HR Management. Scott presents his program all across the country and is a FIVE TIME SHRM National Diversity Conference Presenter. Scott’s academic background and awards include Capital University College of Law (Class Valedictorian (1st out of 233) and Summa Cum Laude), Master of Labor & Human Resources and B.A. in Organizational Communication from The Ohio State University.
VIRTUAL EVENT RSVP DEADLINE: May 13, 2020
*Prepayment is required to attend. Visa, MasterCard, American Express and Discover are accepted.
No refunds will be provided after May 13, 2020